A predictive dialer ensures that a huge number of calls are made within a shorter time and enhance the agent’s productivity. It is an ideal software to reach more customers and boost sales. Picking the best call center software is necessary for producing more revenue and improving the overall business operations. The right software can formulate ways for those tactics to succeed. This dialer uses advanced algorithms to manage data as well as calls.
What is the predictive dialer?
If you want to grow your revenue then choosing the predictive dialer is the best option for you. This dialer uses an advanced algorithm that predicts the next number and availability of an agent because it connects the customer call with the live agents. Dials a list of contacts automatically until it detects the live agent and passes the call. Furthermore, it screens out the numbers and skips the busy, unproductive, and no-answered calls.
If agents are busy talking with customers, the predictive dialer will slow its outreach until it knows that the agent call is near to end. Besides these, another important feature of a predictive dialer is dialing multiple numbers at the same time. The main purpose is to call the right number at the right time to ensure maximum agent utilization. In the beginning, a predictive dialer is mostly used in the banking industry for debt collection as a hardware solution. With time, companies prefer to utilize this as a cloud predictive dialer and gain more benefits.
Predictive dialer working methodology
A predictive dialer works based on an algorithm that predicts the agent’s availability and passes the call to this agent. As a result, dialling more numbers and redirecting the calls to the free agent after finishing the current call. No need to dial numbers manually because a predictive dialer dials the numbers automatically that are included in your contact list.
Why companies choose predictive dialer
A predictive dialer is a smart system that processes and manages outbound calls efficiently. Businesses use this dialer to boost their business efficacy and enhance the conversion rate by making more sales.
1. Improve productivity
The predictive dialer uses an efficient algorithm to determine a call takes how much time to finish and move to the next one. With the help of this automatic predictive dialer software, you can dial more calls and achieve your target. So, making more calls in a day ultimately improves business productivity. Draw data from the following factors:
- Average time of each sales rep
- Drop call rate
- Number of available sales reps
- Number of operational lines
On the basis of this data, it can adjust the call frequency and dial ratio. As a result, the predictive dialer increases the sales rep’s efficiency. So, reps make more calls per hour and the system allows them to handle two calls at the same time.
2. Assign calls to agents automatically
A predictive dialer is a more intelligent software that automatically detects which sales reps are available to take the calls. After that, assign the call to this rep. This task is done in seconds which saves a lot of time.
3. Manage inbound and outbound calls
If your call center handles both inbound and outbound calls then the predictive dialer will give great benefits because it can work hand-in-hand with an automated call distribution method to pass the calls with an available agent. Moreover, it takes the caller’s messages that are beneficial for sales reps because they know what the caller wants. As well as if a customer hangs up while in the queue, the agent calls back to this customer and provides what they require.
4. Sales reps have an equal workload
No more extra workload on a single sales rep because the predictive dialer distributes the calls among all sales reps. It depends upon the sales team to make the most out of each call they receive. However, handle a huge volume of calls as well as manage these calls in a better way. Increase sales rate and improve the productivity of the business.
5. Improve team performance
The automatic stream of calls makes the sales reps more productive and efficient. Once they get to utilize the predictive dialer, they improve their performance as well as increase their efficiency ultimately. Everyone wants to boost their selling skills and gain more sales. To accomplish this goal handling the calls proficiently. Auto dialing system is a challenge to manage the time wisely and handle more calls. So, sales reps communicate with customers for a long time and convert them into sales.
6. Real-time monitoring
With the predictive dialer software managers monitor their business workflow as well as sales reps in real-time. This is effective for tracking the sales reps and training them if needed. Moreover, check the call recordings and provide extra help to improve the sales process.
Conclusion
It is concluded that predictive dialer is an assured dialing software that doubles the agent efficiency. It is not sure that find a customer for every outbound call made, but whenever a customer answers a call, there is a more possibility to get an available agent to respond. Save agents time and give dramatic results.
