Auto repair scheduling is one of the most common client concerns that auto repair company owners hear. Customers want their car repaired as soon as possible, but your store only has so much capacity. This is why every successful auto repair shop owner has the best auto detailing software by their side to help achieve their goals.
And the situation is exacerbated at this time of year. Most shops notice increased customers throughout the summer due to air-conditioning work, overheating vehicles, and consumers preparing vehicles for road trips.
While having more automobiles than you can manage may appear to be a pleasant situation, it must be addressed since dissatisfied clients will not return for future maintenance services.
Finding the correct balance between the number of automobiles in your shop and the number of repair professionals on your staff will be critical to your success. That’s no simple assignment, made more difficult by the fact that both sides of it – automobile numbers and staffing – are always changing.
You, like other organizations, encounter consumer dips and spikes, which are frequently unanticipated. You also have unanticipated personnel turnover and sickness. Your auto repair business may be understaffed or overstaffed during certain times, resulting in a revenue loss owing to inefficiencies. The good news is that there are certain strategies for anticipating these unforeseen shifts and ensuring that you are constantly working at top performance.
By making proper appointments and providing schedule details to your customers, you can maintain your auto repair shop’s image, and you can provide comfort to your customers regarding their vehicle’s repairs.
The global auto repair software market was valued at USD 18 billion in 2019 and is predicted to reach USD 52 billion by 2026, growing at a CAGR of roughly 15% between 2020 and 2026.
Getting as many people on the books as possible early on is one method to smooth out your calendar. While they are checking out, offer to book future appointments for them. You will need your next service check-in in three months according to your mileage. Your staff should explain. “What would be better for you: morning or evening?”
If a suggested service came up during a courtesy check that the client declined at this visit, propose scheduling them to take care of it in a few months.
One disadvantage of advanced scheduling is that it encourages no-shows. People are more prone to forget an appointment scheduled weeks in advance. Staff members should send reminder emails a few days before the appointment after being scheduled.
Ask staff employees to use the auto detailing software to book future service appointments for consumers. This will keep the schedule current, accurate, and well-organized. You will also set it up to confirm customer appointments and send reminders automatically.
Staff will spend more time interacting with consumers and less time on the phone in the shop. Because the appointment calendar will be recorded electronically via the auto repair scheduling software, you will be able to access it more easily and organize your staffing accordingly.
The Scheduling Cycle
It’s critical to grasp basic best practices and strategies for scheduling work to get the most out of your car repair scheduling software. Let’s review the four scheduling stages in the auto repair industry: capacity scheduling, high-level scheduling, detail scheduling, and scheduling adjustments.
Understanding your goals and your ability to fulfill them is the focus of this scheduling stage. Begin by setting your shop’s earnings target for a specific period, such as a month. Then, working backward, determine how many appointments you can book without reaching capacity by utilizing your shop’s present ARO and the average time of each repair. Is your aim attainable? Or do you require further resources?
When you or a service advisor begins to organize your shop’s calendar based on work coming in the door, this is known as high-level scheduling. This is when service advisors start putting projects on the calendar and researching the technicians they’ll have on hand for the day, week, or month ahead.
The third stage is assigning specific duties to technicians and allocating resources so that everything is spread equitably. Detailed scheduling is usually done when a customer approves the work, and the service advisor may start assigning it to technicians.
Things don’t always go as planned, which is part of life. The first three stages of the scheduling process are all about lining up jobs as efficiently as possible. However, if someone comes in and says they need their repair done right now, you could check the schedule to see if anything can be changed around.
Save time and space
You and your staff could save time using automotive company management software instead of manually organizing appointments, making orders, managing accounts, personnel, and payrolls, and processing payments.
If you don’t use auto shop management software, you’ll find that your office cabinets and other storage places are quickly filling up with paperwork, receipts, and invoices. Without leaving any physical footprint, management software manages and sifts through massive amounts of data.
The Advantages of Auto Repair Scheduling Software
You and your team have more control over your shop’s time using auto repair scheduling software. Instead of sifting through many updates from throughout the shop, you can all monitor the status of each repair from any device with an internet connection.
Another benefit of using automobile repair scheduling software is that your staff will make fewer mistakes when providing consumers with car status updates. A service advisor should check the system before contacting a customer to get a more accurate estimate of how much time is left on their repair.
A competent auto detailing software system streamlines the process, resulting in shorter turnaround times and fewer missed chances. Technicians and service advisors won’t have to relay information back and forth; instead, they’ll be able to move quickly through each repair, freeing up space in the shop’s schedule for future repairs. And the greater your shop’s car count and earning potential is, the more cars it can accept.
According to everything mentioned above, it is clear how having the best detailing and repair software can help you schedule appointments and interact with your customers more innovatively. It not only lessens your work but also makes your auto repair shop look more professional and organized.