Norton is one of the most reliable and well-known security software vendors which provide various security suites for device and data protection. Norton products are acknowledged for providing robust protection. You merely encounter any issues while using Norton antivirus. Norton developers perform the continuous test while developing the website for making the antivirus bug free. But run-time errors can’t be detected during developing because these errors usually occur due to other factors. One of the common run-time errors you might encounter while using Norton is Norton Error 8504. This is an installation error which can occur due to various reasons. Some scenarios are mentioned below:
- Norton 8504 and 104 error can occur when you are trying to install Norton but you have other security software installed on the device.
- When you are trying to install Norton but the installation process gets failed due to some reasons such as low device space etc and you will get an error message stating that Norton. Internet Security has encountered an Error 8504 104.
- When you are trying to upgrade your Norton plan but failed. There can be various other reasons for getting Norton Security Error 8504 and 104.
Types of Norton Error Code 8504:
• Norton Error 8504 0
• Norton Error 8504 5
• Norton Error 8504 100
• Norton Error 8504 101
• Norton Error 8504 102
• Norton Error 8504 106
Ways to troubleshoot Norton Error 8504
Here are some top and easy ways of fixing Norton 8504 and 104:
Remove other security software from your device
If you have any other security software in your device then you have to remove it from the device before installing Norton antivirus. Follow the mentioned step for removing security software from the system:
i. Hit the start menu
ii. Go to Control Panel
iii. Click on Uninstall from the Programs
iv. You will get a list of installed programs
v. Choose the program you want to uninstall
vi. Hit the Uninstall button
Now, restart your device and provide fresh Norton installation.
Use Norton Remove and Reinstall Tool
Sometimes you can get this error due to corrupt download and installation. With this tool, you can remove and reinstall Norton easily. This tool will uninstall Norton and remove all remaining files from your device.
i. Download Norton Remove and Reinstall tool
ii. Install and run the tool
iii. Go to Advanced options
iv. Hit Remove Only button
v. Now tap the Remove button
vi. Restart your device
Use Norton Auto Fix Tool
Many Norton errors can easily get fixed by using Norton AutoFix Tool. Run the AutoFix tool and then check whether the error gets fixed or not. If not then you may have to seek other solutions.
Runtime error can be encountered due to device incompatibility or outdated software and graphic card. Before installing Norton antivirus; make sure that all device drivers, graphics card, Operating System, and programs are updated. An outdated function can get you into issues from time to time. You can contact Norton and ask for technical support for fixing queries related to Norton antivirus.
Delete the junk files from the PC
Norton or other programs on your device can get into error due to the junk accumulated on your device. The junk files on your device use lots of your free disk space and can also start interrupting other processes of your device. When you get the Norton error 8504 104; try deleting all the junk from your device. For the Windows PC, you can use the clean manager tool for cleaning the junk. A clean manager is an inbuilt tool of Windows that allows you to remove all the junk of your device at once. You can use the given steps for removing the junk files of your device:
- Close the Norton error wizard
- Click on the Start button
- Go to the run bar
- Type cmd on the run wizard
- Press the Enter button
- A permission screen will appear
- Choose Yes button
- Windows command screen will appear
Type cleanmgr on the command screen and then press the Enter button on the keyboard. Windows clean manager tool will start running and scanning for the files. You have to wait until this clean manager tool scans all the files on your device. Now you will get a list on your desktop. Go to the list and click on the items (temp files, etc) you can delete from your device. Click on the OK button and all the junk of your system will get removed immediately. After cleaning all the junk, restart your device and then run Norton antivirus. Check whether your Norton error code gets resolved or not.
Undo the recent changes on your device
If you are getting the Norton error code 8504 after changing some settings on the device then you need to revert them. Sometimes users make some changes on the device mistakenly which disables the security programs on your device. You need to revert the changes for fixing the error. Open your PC and undo the changes one by one. Run Norton and check whether the error gets fixed or not. If you have forgotten the changes then use the Windows restore tool. The restoring tool will undo all the changes on your device. Run the restore tool on the device and provide a restoring point. Now follow the instructions for completing the process and then restart the system. On the desktop, click on the Norton icon. Run a system scan and check for the error.
Repair Norton related registry keys
If you are getting the error 8504 due to corrupted registry files then you have to repair those files immediately. Do not edit the files manually if you are not from a technical background. If you edit the wrong file then the system may get into other issues. Before you edit the files, get a back key. Follow the given steps for creating a backup key for Norton:
- Close all the running programs on your device
- Click on the Windows icon
- Go to the Run bar
- Type cmd on the bar and hit the Enter button
- Windows permission screen will appear
- Choose Allow button on the wizard
- On the command screen, type Regedit
- Press the Enter button
On the Windows Registry editor, choose Norton related files and save them with the .reg extension. Now export the files on the desktop. Edit the files and then check for the error. If you are still facing the Norton 8504 error then ask for technical help.